At IN SOFT ASSIST, we are committed to providing a seamless and transparent shipping and delivery experience to ensure customer satisfaction. This Shipping/Delivery Policy outlines how we manage the shipping and delivery of both digital and physical products. Please read the details carefully to understand the process and any applicable conditions.
For digital products (antivirus software license keys):
Email Delivery: License keys are delivered to the customer’s registered email address within 24 hours of payment confirmation.
Instant Download: Customers will receive instructions to download the software immediately upon receipt of the license key.
Clear Communication: Customers are notified of the delivery status via email, including detailed instructions for activating and using the product.
It is the customer’s responsibility to provide an accurate email address during checkout to ensure successful delivery.
For physical products (if requested):
Shipping Address: Physical products are shipped to the address provided at the time of checkout. Customers are required to ensure accuracy in their shipping details.
Processing Time: Orders are processed within 1–2 business days of payment confirmation.
Delivery Timeframe: Shipping times vary based on the delivery location. Estimated delivery times will be provided during checkout.
Shipping Confirmation: A confirmation email, including tracking information, will be sent once the product is shipped.
Digital Products: There are no shipping charges for digital license keys, as they are delivered electronically.
Physical Products: Shipping charges for physical items are calculated based on the delivery location and product weight. These charges are displayed clearly during checkout.
To ensure successful delivery, customers must:
Provide accurate and complete billing and shipping information during checkout.
Verify the accuracy of their email address (for digital delivery) and shipping address (for physical delivery).
Monitor their email inbox for delivery updates and instructions.
In the unlikely event of non-delivery:
Digital Products: If you do not receive your license key within 24 hours, contact our support team immediately at support@insoftassist.com or call +1 (855) 744-9785.
Physical Products: If your shipment is delayed or not delivered, our team will assist in tracking the order and resolving the issue.
If you receive a damaged physical product or encounter issues during the digital delivery process:
Contact our support team at support@insoftassist.com with proof of the issue (e.g., error messages, photos).
For physical products, you may be eligible for replacement or refund as outlined in our Refund & Return Policy.
For information regarding refunds, please refer to our Refund & Return Policy. Customers experiencing delivery-related issues are encouraged to report them promptly.
This Shipping/Delivery Policy may be updated periodically to reflect changes in business practices or regulations. Customers are encouraged to review this page regularly for updates.
If you have any questions or concerns regarding this Shipping/Delivery Policy, please reach out to us:
Company Name: IN SOFT ASSIST
Email: support@insoftassist.com
Phone: +1 (855) 744-9785
Office Address: 6215 59th Avenue Ct W, University Place, WA 98467
Website: https://www.insoftassist.com/
This Shipping/Delivery Policy is written with the utmost clarity and transparency to ensure customer trust. IN SOFT ASSIST remains dedicated to providing reliable, accurate, and trustworthy delivery services for all orders. If you have any concerns or need further clarification, don’t hesitate to contact our support team!