Welcome to IN SOFT ASSIST, your trusted source for premium antivirus software. We value your satisfaction and are committed to providing a seamless shopping experience. Please review our Refund & Return Policy to understand your rights and responsibilities when it comes to returns and refunds.
Eligibility for Refunds and Returns
To qualify for a refund or return, please ensure the following conditions are met:
- Return Period: The product must be returned within 7 days of purchase. This time frame allows us to ensure the product remains in its original condition and has not been used or tampered with.
- Product Condition: The product must be in its original condition, unused, and include all original packaging and documentation. This helps us maintain the quality of the products we offer to our customers.
- Proof of Purchase: You must provide the purchase receipt or proof of purchase. This ensures that the product was indeed purchased from us, allowing us to process the return or refund.
Non-Returnable Items
Certain products are non-returnable, including:
- Downloadable Software Products: Digital products cannot be returned. Once the product has been downloaded or delivered, it cannot be returned due to the nature of digital goods.
- Sale or Discount Items: Items purchased on sale or with a discount are not eligible for return. These items are sold as final sales and cannot be refunded.
- Used, Damaged, or Altered Products: Products that have been used, damaged, or altered in any way are non-returnable. To qualify for a return, the product must be in its original, unused condition.
Non-Eligibility for Refunds
Refund requests will not be approved in the following situations:
- Receipt of Activation/License Key: Once the activation or license key has been successfully delivered through any of our delivery methods, including email, phone, mail, or web chat, refunds cannot be issued. This policy ensures the integrity of our digital products and prevents misuse. We recommend thoroughly reviewing the product details and system requirements before making a purchase.
How to Initiate a Return or Refund
If you meet the eligibility criteria and wish to initiate a return or refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via phone at +1 (855) 744-9785, email at support@insoftassist.com, or through our website's contact form.
- Provide Necessary Information: Share your order details, proof of purchase, and reason for return or refund.
- Return Instructions: Our support team will guide you through the return process, including where to send the product and any additional documentation required.
Processing Your Refund
Once we receive your returned product and verify its condition, we will process your refund. Please note the following:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds may take up to 10 business days to appear on your account, depending on your payment provider.
Contact Us
If you need further assistance, our customer service team is available. Please contact us at:
- Office Address: 6215 59th Avenue Ct W, University Place, WA 98467
- Phone: +1 (855) 744-9785
- Email: support@insoftassist.com
- Website: IN SOFT ASSIST
Thank you for choosing IN SOFT ASSIST for your antivirus software needs. We appreciate your business and strive to ensure your satisfaction.
